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1. Who must license their business?

By law, all businesses are required to license with the local municipality in which they are doing business. General standards exist for licensure, but each city and county also have unique requirements and procedures. It is best to contact your city or county office to know the exact standards that are set for licensure.

2. Why are municipal business licenses required?

Local licensure ensures that businesses are safe to the public and given the protections under the law to which a licensed business is entitled. A business may be visited or inspected and required to fulfill local zoning, building and parking requirements before receiving a license. This ensures employee and public health, safety and welfare.

3. When should a business license with a county office?

Counties have jurisdiction over the unincorporated areas of the county. If your business is in an unincorporated are of the county, you should contact your county office.

Some counties require that all businesses that sell food, liquor and gas within county borders are required to receive a special permit or license from the county.

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1. Can I request public records from Civic City?

Public records, City Council resolutions and ordinances, and other information can be requested by submitting the Records and Information Request Form to the City Clerk's Office. Historical information that is not available from the City Clerk's Office can be obtain from the Civic City Historical Society.
Records and Information Request Form

2. I sustained an injury / damage and the City is responsible, what do I do?

If you have sustained an injury or damage for which you believe the City or one of its employees is responsible, you may file a claim against the City.
Filing a Claim

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1. What is the population of Civic City?

The current population of Civic City is 200,000 people.

2. Does Civic City offer public transportation?

Yes, the City has the Civic Shuttle and other cost-effective methods of public transportation.

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1. How can I become a vendor for the City?

Vendors who are interested in selling products and services to the City can find the requirements and opportunities from Purchasing Services

2. I am a City employee and I didn't receive my paycheck. What do I do?

If you have any questions or concerns regarding payroll, contact the Payroll Office at (785) 587-1853.

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1. Who do I contact for Ambulance billing questions?

Clinton City Fire Department contracts with Iris Medical Inc.Billing company. For any ambulance billing questions please call 801-295-9880 or 1-800-442-1294.

2. Why does a Fire Truck show up when I call for an Ambulance?

In the case of life-threatening emergency, we will dispatch a fire truck along with an EMS unit to provide extra assistance since all of our personnel are trained to provide advanced Life Support.

3. Can I have a Recreation or Cooking Fire on my property?

Yes, but you must meet the following conditions.

1. The fire pit must be kept under 4' in diameter and the pile height under 2'.
2. Fire pits must be kept a minimum of 25' from all structures and other combustibles, including property lines.
3. Only use clean dry wood. NO TRASH or YARD WASTE.
4. Must be constantly attended by a person 18 years of age or older.
5. Must have a bucket of water, water hose or other means to extinguish.
6. Must be solely for cooking or recreational purposes.
7. Must own the property or have written permission from the property owner to conduct the fire.

If open burning creates a public hazard, the on-duty fire officer has the authority to have the fire extinguished. When weather or other conditions make Recreational or Cooking fires a hazard, such as winds, etc., the officer on duty may deny all fire requests.

It is strongly recommended that you contact the Fire Department at 801-614-0840 before starting a recreational or cooking fire.

4. How do I get an Open/Agricultural Burn Permit?

You must have the following to qualify for a Fire Department Open/Agricultural Burn Permit.
1. Two acres or twenty-five fruit trees.
2. Must be related to and essential for agricultural/horticultural operation.
3. Must be constantly attended.
4. Must be conducted during daylight hours only.
5. Must have means to extinguish or control the fire.
6 Must be kept a minimum of 50-feet from all structures.
7. Must comply with air quality index of 500 or greater

Contact the Fire Department for a open/agricultural Burn Permit 801-614-0840.
If Open/Agricultural burning creates a public hazard, the on-duty fire officer has the authority to have the fire extinguished. When weather or other conditions make open/Agricultural burning a hazard, such as winds, etc., the officer on duty may deny all burning requests.

5. Can I burn leaves/yard waste in my yard?

No, unless you meet the agricultural burn requirements.

6. My Smoke detector is chirping, what does that mean?

Most modern smoke detectors will chirp to alert you the batteries are low, you should replace the batteries and test your smoke detector. Smoke detectors can be purchased at any hardware or large commercial department store.

7. How often should I change the batteries in my Smoke/Carbon Monoxide detectors?

We recommend you change the batteries in your Smoke/Carbon Monoxide detectors every 6 months, an easy way to remember is to change batteries when you reset your clock for daylight savings time.

8. When should I replacement my Smoke/Carbon Monoxide detector?

We recommend you replacement your Smoke/Carbon Monoxide detectors every 10 years or per the Manufactures recommendations.

9. Does the Fire Department fill fire extinguishers?

The Clinton City Fire Department does not fill fire extinguishers. However you can find local fire extinguisher businesses in the phone book or on the internet.

10. What should I do when I see or hear an emergency vehicle coming towards me when I'm driving?

When it is safe to do so, you should pull over to the right and stop until all emergency vehicles have safely passed. If you cannot safely maneuver to the right, simply stop and stay stopped so the vehicles can go around you safely.

11. What if I smell Gas in my home?

You will need to get out of the house and then call 9-1-1 for the Fire Department from outside of the house or from a neighbor's house. The use of a phone could cause the gas to ignite if you called from inside the house.

12. What if my Carbon Monoxide detector is going off?

You will need to evacuate the house and then call 9-1-1. Carbon Monoxide is an odorless, tasteless, colorless gas that can be deadly in relatively low concentrations. It is a by-product of incomplete combustion originating from fuels such as wood, oil, propane, coal, gas, kerosene or charcoal. Please do not open all the windows inside the house in an attempt to ventilate the Carbon Monoxide outside. It makes it more difficult for Fire Crews to find the source of the problem.

13. Where can i put my portable outdoor fireplace?

Portable outdoor fireplaces must be kept a minimum of 15' from all structures and other combustibles or per Manufactures recommendations.

14. Will the Fire Department come to my house and fill my swimming pool with water?

No, the Fire Department does not provide this service.

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1. How do I view what books are available at the Civic City Library?

View our online catalog.

2. What events are available for children at the Library?

View all available children's events.

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1. How do I register for classes?

You can register for classes online.

2. What classes and camps are currently available?

The Parks and Recreation Department offers a wide variety classes and camps throughout the year. For a complete listing, please view Classes and Camps.

3. How do I rent a City facility?

We have a wide range of rooms and facilities available. We can accommodate your wedding reception, family party, or business meeting.

View Facility Rentals.

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1. Can I change the zoning or General Plan designation of my property?

Zone changes and General Plan amendments require Planning Board review and the approval of the City Council. Zone changes require a General Plan amendment if the proposed zoning district is not consistent with the General Plan.

Applications to amend the General Plan are accepted during the months of January and June. For more information, please visit Planning Board.

2. What are setbacks?

The term setback means the required distance separating a building or structure from a property line. Setback regulations for buildings are included in the Zoning Ordinance under Title 18. Setback regulations for accessory structures are included in the Zoning Ordinance under Chapter 18.45. For more information, please view the Civic City Title 18.

3. What businesses can I operate on my property?

First, determine the zoning district your property is located in by checking the City's zoning map or calling the Planning Division at (785) 587-1853.

Next, look up the permitted uses for your zoning district. If your use is not listed in the permitted use section, check the conditional use section to determine if your use requires a Conditional Use Permit (CUOP).

Some general uses that typically require a CUP include drive-through restaurants, gas stations, childcare facilities, and educational facilities. For more information, please visit Zoning Location.

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1. How do I get a copy of my driving record?

Driving records are maintained by the Kansas Department of Public Safety (KDPS). To obtain a certified copy of your driving record, contact KDPS at (785) 587-1853.

2. How do I get a copy of an accident report?

For a copy of an accident report, please contact the Records Division at (785) 587-1853 or come by the Police Department at 317 Houston Street between 8:00 am and 5:00 pm, Monday through Friday.

3. If my keys are locked in my vehicle, can the Civic City Police open my vehicle for me?

No, however, the Civic City Police Department will assist you in obtaining the services necessary, such as certified locksmith, to unlock your vehicle.

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1. When will my street be cleaned?

Residential streets within the Civic City limits are swept two times per year. For more information, please visit Street Cleaning.

2. Who do I contact for cable / internet problems?

If you are having problems with your cable or internet service, please contact the Public Utilities Service Center's Cable / Internet Unit at (785) 587-1853.

3. How do I establish utility service for an existing residence?

Contact the Public Works Department at (785) 587-1853 to establish new utility service. The consumer will need to submit an application with two forms of identification and pay adequate deposits based on their personal credit history.

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1. What does Clinton City Charge me for water?

The Base Rate is $21.50 for up to 10,000 gallons in a month. The cost for additional water over the base rate is $2.15 per 1,000 gallons.

2. When is my bill due?

The bill is due the 25th of each month.

3. Can I make a bill payment by phone?

Not at this time, but if you wish to make a payment by using a credit or debit card you may do so online at Xpress Bill Pay

4. Can I pay my bill online?

You can pay your bill online at Xpress Bill Pay

5. How do I open or close an account or ask questions about my account?

You may contact our billing office at 801-614-0700 between the hours of 8 a.m. - 5 p.m., Monday - Friday.

6. Why do I have a past due balance on my bill?

Payment was not received and posted before your new bill was processed. If you have made a payment that is not reflected on your bill you may call the office to verify we have received and posted the payment.

7. What happens if my payment is not received and my water is turned off?

If your water service is disconnected for non-pay you will need to pay the total past due and a $35 fee to be reconnected.

8. How do I pay my bill if the Water Business Office is Closed?

We have a night deposit on the side of the building to leave a payment. We collect all payments at 8 a.m. the next business day. Your payment will be processed that day.

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1. Where does Clinton City Water come from?

The majority of the drinking water for the city is purchased from Weber Basin Water Conservancy District. The system through which the water is distributed is owned and operated by Clinton City.

The Clinton City Drinking Water System has more than 80 miles of piping,1,100 control valves, 834 Fire Hydrants and storage tanks with a total capacity of 6 million gallons To supplement the purchased water the department operates a deep water well that is 1100 feet deep and produces over 1,200 gallons per minute of crystal clear water.

2. Is my tap water safe to drink?

Yes! To ensure the quality of our water, we test the water very frequently. 27 samples are taken each month to test for harmful bacteria and many other samples are taken to test for other contaminants required by the Clean Water Act.

3. How is the water disinfected?

Chlorine is used to kill bacteria and viruses that could be found in the water. It has been in use for more than 100 years and is responsible for ending disease epidemics that were widespread prior to its use.

4. What is Clinton City's “water hardness” and how does it affect me?

Clinton's tap water is considered to be “very hard,” because of the minerals such as calcium and magnesium in the rock formations from which we draw water. For Water Softeners - since the hardness of your water can range anywhere from 10 to 18 grains per gallon, it is important to monitor the settings on your water softener regularly to make sure that you are treating your water properly. Over treating your water is wasted money, while under treating is not effective. There are no harmful health effects associated with these minerals (in fact, some believe they are beneficial), but measuring them does provide a guideline as to how water use may be affected. For example, hard water does result in more scale buildup and you need to use more soap and detergents.

When you buy a new appliance, such as a dishwasher, the manufacturer often makes reference to water hardness. This is because hard water can cause automatic dishwashers to leave film on dishes and build-up of minerals on mechanical parts.

5. What is the fluoride level in my water?

The amount of natural fluoride in Clinton City water sources is not enough to provide oral health benefits. Fluoride is added to the water supply to achieve the optimal level that helps prevent tooth decay.

The average fluoride level in the City is around 1.0 part per million. As and example, 1 part per million is the same as one drop in about 13.2 gallons of water. It is also the same as one inch in 16 miles.

6. Will Clinton City fix leaks on the water line at my home?

The City maintains and repairs the water main line in the street up to the water meter. The home owner is responsible for all repairs from the meter into the residence. Please help by reporting leaks 804-614-0700.

7. Why is my water pressure low?

Are you experiencing low water pressure throughout your whole house or is it just in one faucet? If you are experiencing low water pressure or volume throughout the household, contact our Public Works at 801-614-0870, we will check the pressure at the water meter at your house. If however, the pressure or volume varies throughout the household, the problem is localized to the immediate residence and may require a plumber to rectify the situation.

8. Why is my water cloudy?

A milky or whitish discoloration is the result of air that has been introduced into the system either through water line breaks/repairs or that has naturally come out of solution. Most of the time the water will clear after running it for several minutes. If this doesn't work, contact the public works department and personnel can take steps to clear the air such as flushing through fire hydrants.

9. What is the best choice of drinking water: bottled or tap water?

The answer is clear: tap water! That's because our water is of excellent quality, strictly monitored, and affordable.

When we look at issues such as quality, monitoring and affordability, we see that bottled water doesn't always make the grade. For instance, some brands may be of excellent quality, but others can have inferior quality or they may be simply taken from municipal water supplies. And all bottled waters are expensive. For the price of one small bottle of water, you would be able to buy about 750 gallons of Clinton City tap water. There is also less environmental impact with tap water, having no plastic waste to dispose of.

Another important fact: there are fewer government regulations to guide the bottled water industry. Monitoring requirements aren't as stringent as are those for tap water. For quality, consistency and affordability, tap water wins every time.